Happy Pups
Happy Owners
Love Spread Around
See what we do

WHAT WE DO?


Heather & Stacia

RuffCity Dog Walking is a full service dog-walking company providing personal and loving care to all dogs on the East Side of Manhattan, from the Lower East Side (Delancey Street) to the Upper East Side (96th Street) and all streets in between.

 

Founded in 2010, we started RuffCity for the benefit of everyone. Our goal is to make sure the owners are comforted, the pups are exercised and happy and that we are getting our own puppy fixes. But let’s be honest- it’s their world, we’re just living in it!

 

As a small team of experienced dog owners and lovers, we really get to know you and your dog and we can guarantee consistent and personal care that is equal to your love and attention.

 

We are so excited to make you a part of the family!

ABOUT

A note from Heather & Stacia

 (as seen on the blog Two Grad Students and a Pittie)

 

I moved to New York City with my black lab rescue, Blakely, in 2007 after graduating from the University of Maryland. Immediately, I realized what a dog-crazy place it was. It kind of amazed me actually, how a place so full of buildings and so lacking in grass could be home to so many furry friends. But I soon realized that man’s best friend is happy anywhere their Masters are located; as long as they have plenty of attention and resources to keep them that way.  And this Big Apple has plenty of pup-friendly resources! Walking services, daycare, spas, swimming lessons (who knew the doggie paddle doesn’t cut it?), playgroups, endless pet stores and most importantly, a lot of people who absolutely love them. We knew right away that we wanted to work with the animals that we loved and that had given us so much love since we were little girls.

 

I took a job in advertising and stayed there for 3 years before taking the plunge and fulfilling my dream. My first NYC roommate, Stacia, and I started RuffCity Dog Walking in July of 2010.  She had recently finished her degree at the New York School of Interior Design but like me, knew that she wanted to head in a different direction. It was there we began the journey that would lead us here to the present with a wonderful team of walkers on our side and a large group of the most ridiculously adorable pups in all of New York. It isn’t always easy, but when you’re doing what you love can you really call it work?

 

We cover the entire width of the East Side, from 96th Street to Delancey and handle every type of personality imaginable. From the playful ones who make the dog park world go ‘round, to the formerly abused ones who need just a little extra TLC, to the brand new baby ones whose development we’re so proud to be a part of, to the challenging and temperamental ones who always keep us on our toes, we never go a day without learning something about ourselves or them.

 

At RuffCity, we lead lives full of the unconditional love and happiness we receive from the furballs we get to spend time with everyday and we have this beautiful city and all the beautiful people in it to thank. We love you and your pups!!

PRESS

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MEET THE WALKERS

Our awesome team is made up of life-long animal lovers and owners who are truly dedicated to the welfare of the pups. They are hand-picked for their warm, caring, intelligent and fun personalities and come with references upon request. Each of the fantastic people below have been fully-trained and await building the perfect bond with your pup!

RUFFERENCES

Downtown

Downtown
Downtown

Uptown


 

“We LOVE going for walks with our friends at RuffCity Downtown! Don’t tell our mom & dad, but we get really excited when they leave for work because we know it won’t be long before we get a visit from one of our favorite friends at RuffCity! Best part is, they always let our parents know how our walk went right away so they dont have to worry about us! We love you RuffCity!! xoxo,”

– Harlan & Cassie-Lou (Loulie)

 

“Meeting Stacia was the best thing that ever happened to Hadley (my Wheaton Terrier) and me! Hadley has a new BFF and I have the best, most responsible, caring, and loving dog walker in NYC! I recommend RuffCity to anyone who puts their dog’s well-being before anything else!” 

-Melissa M (Hadley’s Mom)

 

“I can’t speak highly enough of Heather and her team. I actually switched to Ruff City last year from a dog walker I was already content with, but Heather lives in my building and has such a lovely way with dogs (and people) I thought it might be a better fit. And I swear Vespa seems happier since they’ve been walking her. I’m pretty sure Heather is as good as it gets when it comes to NYC dog walking.”

– Elizabeth M. (Vespa’s Mom)

 

“I love the emails they send regarding their “adventure” with Reuben everyday. They are 100% reliable and trustworthy. They wipe him down after the walk when it rains so he doesn’t track water all over the apartment. They are very accommodating when it comes to schedules and times. I feel so grateful to have found a dog walker that I can trust in addition to one my dog enjoys being with!”

– Stephanie W. (Reuben’s Mom)

 

“Wadadli absolutely loves his time with Stacia and the RuffCity team! We love that they are always dependable (never missed a walk) and they treat our dog like he’s one of their family, too. Best of all, when Wadadli spends a night with Stacia and her other buddies while I travel for business, he always comes home thoroughly exhausted, which makes both him and me very happy! I don’t hesitate to recommend Stacia and the rest of the RuffCity crew; their pet services are the best I’ve experienced in the city.”

– Sheryl M. (Wadadli’s Mom)

 

“You would be doing a huge disservice to your dog if you chose a dogwalker other than Heather and her team…”

-Nick T. (Dash’s Dad)

 

“Stacia has been nothing short of amazing since she started walking Kodi. Kodi has had his fair number of health issues, and I really do not think I could have gotten him to where he is today without her assistance. She helps out with his doggy therapy exercises to strengthen his repaired knee and is always a phone call away to lend a helping hand if I have any questions. I would recommend Stacia and the other RuffCity walkers to anyone that has a dog in NYC. They truly care about your pet and want nothing but the best for them.”

– Nick M. (Kodi’s Dad)

 

 

Best Dog
Walkers in
New York
2016

PHOTOS

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SERVICES & RATES

We strive to keep both you and your pup as happy and comfortable as possible while you’re out earning those big bucks.  We don’t believe in pack walks but instead offer private individual walks to maximize the exercise, fresh air and dog-to-walker bonding each day.

 

The highlight of your day? Will most definitely be the detailed personal ‘pupdate’ your walker will send to you via email after your pup’s daily adventure.  Paper is a thing of the past.

 

———Solo Walking———
 
15 minutes: $14
30 minutes: $19
45 minutes: $24
1 hour: $29

**For solo walking schedules, we kindly request a minimum of 4 days of walks per week between our peak hours of 11am & 4pm.**

 

Please add $5 to the above rates for each of the following:

-Walks starting before 9am or at or after 6pm

-Each additional dog in the household (we love sibling pups!)

Please add $10 to the above rates for the following:

– Walks on Saturdays & Sundays

-Walks on major holidays (Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day, New Years Day)

 

———Buddy Walking———
 
30 minutes: $17

*For our social RuffCity kiddos – No more than 2 dogs per walk*

*Offered on non-holiday Mondays – Fridays ONLY between the hours of 12pm-3pm, where available*

*To receive the buddy walk rate, at least 3 walks per week must be booked at the same time of day.  If your walk schedule falls below 3 walks per week, our standard rates will apply regardless if your pup’s BFF is along for their RuffCity adventure or not*

 

*All services are subject to NYS Sales Tax (8.875%)*

*Payment accepted in form of Visa & Mastercard debit and credit cards only*

 

———Cancellations and Last Minute Requests———

-Cancellations made within 24 hours will be charged a fee of $10

-Cancellations made after 10am for same day services will be charged at the full rate

-Weekday walks requested after 7pm the day before will have an additional $5 added to the rate.

– All weekend walks requested after 5pm on Friday will have an additional $10 added to standard weekend rates (we pride ourselves on our flexibility and can almost always accommodate last minute requests, but appreciate as much advanced notice as possible for all services.)

-Any scheduled walks for Fridays after 6pm, Saturdays, Sundays or the above listed major holidays that are canceled after 5pm on the prior Friday will be charged at the full rate.

 

———SLEEPOVERS———

We all need a little escape from the city sometimes, and we know that your fur-kids can’t always come with you. Forget the doggy hotel. Let your pup stay in the comfort of their own home by the side of a familiar face from RuffCity!

 

Please contact us directly for overnight pricing as overnight fees vary with your specific needs.

 

– Overnights canceled with less than 72 hours notice are subject to a $25 late cancel fee per night for duration of stay.

– Overnights canceled with less than 24 hours notice are billed full price for first night of stay and are subject to a $25 late cancel fee per night for remaining duration of stay after the first night.

 

———The Trainer We Recommend———
 

shelby dog training logo

Shelby Semel

shelbydogtraining.com

Shelby@shelbydogtraining.com



FAQ

How many dogs do you walk at one time?

We don’t believe in large pack walks so we offer both private individual walks as well as two dog max buddy walks to maximize the exercise, fresh air and dog-to-walker bonding each day.

 

What happens if I have to cancel a walk ?

New Yorkers live crazy lives. Schedules change which means your pup’s needs change as well. We pride ourselves on our flexibility and only charge a $10 late cancel fee for any cancellations past 7pm for next day services. However, we do charge full price for services canceled past 10am for same day services, or any service canceled within two hours of the service’s start time.

 

Is there a fee for requesting a walk the day-of?

Back to our flexibility pride! We can almost always accommodate last minute walk requests. Please add $5 to our regular rates for walks requested after 7pm the day before for weekday services, and $10 to our regular rates for weekend walks requested after 5pm on Fridays.

 

Are you insured? What does that mean?

Each of our walkers is fully insured and bonded by The Business Insurers of the Carolinas through Pet Sitters International .  Please visit the site for more info on what our policy covers.

 

Do you take dogs to the dog park?

Some dogs live for the dog park! Others do better on long strolls around their neighborhood. Together we can decide what is best for your pup’s daily routine.  We do offer trips to the dog park but please note that our insurance applies a $500 deductible for each incident resulting at a dog park where dogs are voluntarily unleashed, and a signed waiver is required prior to any romps in public NYC dog parks. If you agree to allow us to take your pooch to a dog park, you will be responsible for this deductible should something occur.

 

COMMUNITY

As a pet care service, we at RuffCity think it is important that our team take the time and energy to give back to those who work diligently behind the scenes to find happy homes for the beautiful animals that are less fortunate than the ones that we get to care for every day.

 

We devote our free time to work with a wonderful group of people at Suruluna Animal Rescue, an organization that is near and dear to our Founders, Heather and Stacia. Located in Upstate NY, they are a very special type of rescue that deals with a lot of severe cases of “last chances”, abuse and neglect. Their dedication and determination to save these dogs as their absolute last chance is a reminder of the important things in life.

 

As a team we have participated on Suruluna’s behalf in rescue events such as Best Friend’s Animal Society’s annual Strut Your Mutt and also devoted our time to volunteering with the animals and spreading the word.

 

You can visit their site here to learn more about their work to save the souls and lives of the wonderful animals in their care.

CONTACT & CAREERS

 

We just couldn’t help ourselves- we didn’t want to leave an inch of the East Side untouched. We cover from Delancey to 96th Street and from the East River to the parks!

 

For locations above 45th Street:

Stacia
stacia@ruffcity.com

 

For locations below 45th Street:

Heather
heather@ruffcity.com

 

If you live right on 45th Street, we will fight each other for you!

 

 

Interested in joining the RuffCity team??

RuffCity is almost always looking for awesome pup loving rockstars to join our team!  If you are interested in joining the RuffCity fam, please fill out our application form here. **However, please note that we do require daily and consistent availability, Monday – Friday, from 10am – 4pm for all of our RuffCity team members.** Thanks and we look forward to hearing from you!

 

Our office:

67 E. 3rd Street 

Suite B

New York, NY 10003