We don’t believe in large pack walks so instead offer private, individual walks to maximize the exercise, fresh air, and dog-to-walker bonding each day.

Your dog is your best friend, so their midday break should be their time, and with RuffCity, it is! Our private dog walks are dedicated solely to your pup, meaning we don’t spend time collecting other pups during your reserved time. They also allow us to customize your services based on your dog’s specific personality.

• Have a wallflower? We’ll spend time on the quiet streets and in parks if your location allows.
• Have a social butterfly? We are always happy to say hello to neighborhood furiends and we also offer dog park visits with your permission.
• Welcoming a new puppy into your home? We’re here to help make the transition as easy as possible and contribute to their development.

Don’t let your pup get stuck in the hustle and bustle of pack and group walks when they can receive individualized love and attention instead!

Yes! We believe consistency is of the utmost importance in ensuring your dog gets the most out of their walks. For all full-time clients (4 or more days per Monday–Friday week) we assign each pup to one main walking buddy that sees them everyday pending any planned vacation days or unexpected sick days (in those cases, we will always set your pup up with another buddy so they will never be without their walk). For flex-schedule clients (3 or less days per Monday-Friday week), we will do our absolute best to ensure as much consistency as possible but we appreciate your welcoming a few familiar faces for your pup based on availability

We take great pride in our pup and client relationships and understand the importance of consistency, so we will always do everything in our power to make sure that your pup has a familiar face for their RuffCity date. Additionally, you will ALWAYS be notified if someone other than your primary walker is coming.

In instances where we have the ability to plan for your walker’s absence, you will be given proper advanced notice of the change. For instances of last minute sick notice, it will be a priority to notify you as soon as possible. In both instances, we will do our best to send someone that your pup has met before, schedules allowing, or we are happy to send a new face or cancel services without penalty if preferred, if a familiar face is not available.

New Yorkers live crazy lives. Schedules change which means your pup’s needs change as well. We pride ourselves on our flexibility and only charge a $10 late cancel fee for any cancellations past 7pm for next day services. However, we do charge full price for services canceled past 10am for same day services, or any service canceled within two hours of the service’s start time, as well as any weekend walk that is canceled past 10am of the preceding Friday

Each of our walkers is fully insured and bonded by The Business Insurers of the Carolinas through Pet Sitters International . Please visit the site for more info on what our policy covers.

While we do our absolute best to arrive at your pup’s specific, assigned walk times, NYC sometimes loves to throw unexpected curveballs, so we do kindly request a one-hour window for arrival time for full-time services and a two-hour window for arrival time for flex scheduling.

Our awesome team is made up of life-long animal lovers and owners who are truly dedicated to the well being of the pups! Each is an official RuffCity employee and enjoy the benefits that come with it! We do not use independent contractors.

Every employee of RuffCity is subject to a criminal background check and has references checked before they are hired. They then complete a supervised training period to ensure they are familiar with all safety and company procedures, and to make certain that they meet the requirements of RuffCity’s overall high standard of care.