I grew up in the suburbs of Denver, Colorado and have been surrounded by dogs and horses my entire life. When I was elementary school aged, I took great pride in befriending all of the “unfriendly” dogs in the neighborhood so that I was able to pet them through their fences…I would love to answer any questions you have about RuffCity – please fill out the form to get in touch with me!
Is your dog's behavior a little ruff?
Frequently Asked Questions
How many dogs do you walk at one time?
We don’t believe in large pack walks so instead offer private, individual walks to maximize the exercise, fresh air and dog-to-walker bonding each day.
Should we expect the same walker every day?
Yes! For all full-time clients (4 or more days per Monday – Friday week) we assign each pup to one main walking buddy that sees them everyday pending any planned vacation days or unexpected sick days. In those cases, we will always set your pup up with another buddy so they will never be without their walk!
Will we be able to meet our walker before we start walks?
What happens if I have to cancel a walk?
New Yorkers live crazy lives. Schedules change which means your pup’s needs change as well. We pride ourselves on our flexibility and only charge a $10 late cancel fee for any cancellations past 7pm for next day services. However, we do charge full price for services canceled past 10am for same day services, or any service canceled within two hours of the service’s start time, as well as any weekend walk that is canceled past 5pm of the preceding Friday
Are you insured? What does that mean?
Each of our walkers is fully insured and bonded by The Business Insurers of the Carolinas through Pet Sitters International . Please visit the site for more info on what our policy covers.
Do you take dogs to the dog park?
Will my dog be walked at the same time everyday?
While we do our absolute best to arrive at your pup’s specific, assigned walk times, NYC sometimes loves to throw unexpected curve balls, so we do kindly request a one-hour window for arrival time on a daily basis.