Hi, I’m Heather! Originally from Baltimore where I was surrounded my all imaginable animals growing up- dogs, cats, horses, hamsters, frogs, fish- and I always loved all of them like family (yes, even the fish)…I’m more than happy to answer any questions you might have about RuffCity, so please reach out by completing the contact form!
We don’t believe in large pack walks so instead offer private, individual walks to maximize the exercise, fresh air and dog-to-walker bonding each day.
Yes! For all full-time clients (4 or more days per Monday – Friday week) we assign each pup to one main walking buddy that sees them everyday pending any planned vacation days or unexpected sick days. In those cases, we will always set your pup up with another buddy so they will never be without their walk!
New Yorkers live crazy lives. Schedules change which means your pup’s needs change as well. We pride ourselves on our flexibility and only charge a $10 late cancel fee for any cancellations past 7pm for next day services. However, we do charge full price for services canceled past 10am for same day services, or any service canceled within two hours of the service’s start time, as well as any weekend walk that is canceled past 5pm of the preceding Friday
While we do our absolute best to arrive at your pup’s specific, assigned walk times, NYC sometimes loves to throw unexpected curve balls, so we do kindly request a one-hour window for arrival time on a daily basis.